Design Services:

Terms & Conditions

These terms apply when you book or engage design services from Interiors by Gail Alexander Ltd, trading as Studio Gail Alexander (“the Studio”, “we”, “us”). For Interior Design and Full Service projects, a signed Client Agreement will be issued which sets out the full terms of your project; where there is any conflict, the Client Agreement takes precedence. These terms apply in full to consultations and other services booked without a separate agreement.

1. Our services

Our current services are:

–    Power Hour (£195): a focused one-hour consultation, followed by a written summary.

–    Design Workshop (£595): a three-hour working session, followed by a Design Action Plan.

–    Design Service (price on application): a full design service delivering a Design Portfolio and procurement schedule for clients who are managing the project themselves.

–    Full Service (price on application): end-to-end design and delivery, scoped and quoted individually.

All prices are inclusive of VAT.  The price for our engagement is the one confirmed in your booking confirmation or proposal.

2. Booking and payment

Consultations (Power Hour and Design Workshop) are payable in full at the time of booking. Interior Design and Full-Service projects are payable as set out in your proposal, typically a deposit on appointment with the balance in staged instalments. Invoices are payable within 7 days. We may pause work on overdue accounts, and late payments may attract statutory interest.

3. Cancellations and rescheduling

If you need to move a consultation, we ask for at least 24 hours’ notice, and we will happily rebook you once at no charge. Cancellations or no-shows with less notice than that are charged in full, because the time has been held for you.

If you book online or by phone or email as a consumer, you have a legal right to cancel within 14 days of booking and receive a full refund, under the Consumer Contracts Regulations 2013. If you ask us to deliver the service within that 14-day period, you agree that: (a) if the service has been fully performed, you lose the right to cancel; and (b) if you cancel part-way through, you will pay for the work done up to that point.

4. What we need from you

Good design is collaborative. We ask that you provide accurate information about your property and budget, timely decisions and approvals at each stage, and access to the property where needed. Delays in decisions, access, or payment may affect the programme, and we will tell you promptly if they do.

5. Purchasing and suppliers

Where we source or purchase furniture, fabrics, lighting, or other items on your behalf, the basis on which we do so, including pricing and any handling arrangements, is set out transparently in your proposal. Lead times quoted by suppliers and makers are estimates and occasionally move; we will keep you informed but cannot guarantee third-party delivery dates.

Contractors and tradespeople (builders, decorators, electricians, and similar) are engaged directly by you unless your Client Agreement says otherwise. We are happy to recommend and coordinate, but each contractor is responsible for their own workmanship, insurance, and compliance.

6. Design work and intellectual property

All design work we create, including concepts, drawings, schemes, specifications, mood boards, Design Action Plans, and Design Portfolios, remains our intellectual property. On payment in full, you receive a licence to use the work for the personal enjoyment of the property it was designed for. The work may not be reproduced for other properties, published commercially, or shared with other designers or suppliers for implementation without our written consent.

You may not upload our design work to, or use it with, any artificial intelligence tool or service.

We may photograph the completed project for our portfolio and marketing, and may reasonably request access for this purpose following completion. If you would prefer your home not to be photographed, please notify us in writing at the start of your project. We will never publish your name or address.

7. Our responsibility to you

We carry professional indemnity insurance and deliver every project with reasonable skill and care. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude. Otherwise, our total liability in connection with any engagement is limited to the fees you have paid us for that engagement, and we are not liable for indirect or consequential losses. Nothing in these terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 to services performed with reasonable care and skill.

8. If something goes wrong

Tell us. Email hello@bygailalexander.com and we will acknowledge your complaint within 2 working days and work with you to put things right.

9. General

These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction. If any part of these terms is found to be unenforceable, the rest continues to apply. We may update these terms from time to time; the version in force when you book is the one that applies to your engagement.